If your goods get damaged by the carrier you will need to file a formal complaint, or freight damage claims, to receive a refund for your damaged goods. Since the freight carriers and their insurance companies are working with experts in the claims process, you should present solid arguments against them in order to speed up the process and receive a full refund.
The foremost step is to take pictures of the goods and package before they were shipped, in order to prove that freight gets damage while they were being carried. This is a very important step that is often missed. However, a case that doesn’t have strong evidence of being affected while being transported can be easily dismissed, so make sure that every item in the freight is shot before it leaves.
Another important step is to review the freight carefully when it arrives. There’s a specified time period in which you can submit the freight damage claims reimbursement form. Here comes the role of ” Preliminary Notice of Claim (PNC)”, it should be sent as soon as you noticed that the goods have been harmed. You can get a complete guide about how to file a freight claim on the net.
A strong PNC file can speed up the freight damage claim process and it should include:
• Nature of the loss – It tells us about the type of loss occurred, it can be a case of freight lost, or missing items or the items get damaged during transportation
• The estimated value of the damaged or lost goods [ here you can take help of pictures of goods shot before the shipment ]
• Conditions of the loss – Were items broken when you opened the freight? Were your items exposed to shock and vibration? Was the freight lost?
• Depending on the mode of transportation, the time period in which you can submit a PNC varies. However, if the notification is done in time the carrier will have to offer a resolution.
When looking for transportation solutions for your products, make sure to find a trusted trucking company such as Tenax Transport that can deliver your goods safely to their destinations.